Role

The Maintenance Coordinator is responsible for the daily management, coordination, and execution of residential maintenance projects from initial client request through project completion. This role serves as the primary point of contact for homeowners while coordinating closely with internal teams to ensure maintenance requests are handled efficiently, accurately, and with exceptional customer service.

Through proactive communication, detailed project tracking, this role plays a critical part in maintaining client satisfaction and ensuring maintenance projects are completed on schedule and within scope. The Maintenance Coordinator directly influences customer experience, project efficiency, and overall operational performance. This is a remote, work from home position.

Responsibilities

Manage maintenance projects from intake through completion, ensuring accurate documentation, project tracking, and timely progression through each stage of the maintenance process.

Coordinate inspections, maintain project records and invoices, while proactively identifying and resolving issues that may impact project timelines.

Serve as the primary point of contact for homeowners throughout the maintenance process, providing proactive updates, setting expectations, and ensuring a positive customer experience.

Follow up after project completion to verify satisfaction, gather feedback, and facilitate payment collection when applicable.

Coordinate scheduling and communication between homeowners, internal teams, and crews to ensure projects remain on schedule and within scope.

Monitor project progress, provide status updates to leadership, and identify opportunities to improve processes, efficiency, and customer experience.

Knowledge, Skills, and Abilities

• Strong organizational and project coordination skills with the ability to manage multiple active jobs simultaneously.
• Excellent written and verbal communication skills with a customer-service-oriented approach.
• Ability to build trust and maintain professional relationships with homeowners and team members
• Strong attention to detail with experience maintaining accurate records, schedules, and project documentation.
• Ability to prioritize competing demands and remain organized in a fast-paced environment.
• Proficiency with Google Workspace, Microsoft Office, project management software, and customer relationship management systems.
• Experience in construction, residential maintenance, project scheduling, property management, customer service, or project coordination is preferred.